Mayo Clinic Exploring Healthcare Chatbot


The Forbes says that Mayo Clinic is partnering with Google cloud to explore Enterprise Search tool to customize its healthcare data. The technology is expected to “allow workers to interpret data such as a patient’s medical history, imaging records, genomics or labs more quickly and with a simple query”.

While announcing its partnership with Mayo, Google Cloud said “Mayo Clinic is testing a new service called Enterprise Search on Generative AI App Builder, which was introduced Tuesday. The tool effectively lets clients create their own chatbots using Google’s technology to scour mounds of disparate internal data.”

Vish Anantraman, chief technology officer at Mayo Clinic told that Mayo will test different use case of the Google AI feature. “For instance, if a physician needs to see information about a cohort of female patients aged 45 through 55, including their mammograms and medical charts, they can enter that query into the search tool instead of seeking out each element separately. Similarly, if a physician needs to know which clinical trials a patient may match, they can search for that, too.”

Aashima Gupta, global director of health care strategy and solutions at Google Cloud, told CNBC in an interview:

Google is taking a “safety over speed” approach with its Enterprise Search tool, which is why the company has limited it to select early adopters like Mayo Clinic instead of rolling it out more broadly.

We want to be very thoughtful and responsible in how we leverage such a powerful tool like generative AI in an enterprise setting, especially in health care.

Mayo technology officer, said “We take privacy of patient data very, very seriously, and our needs of our patients come first. That’s one of the reasons health care has to be very cautious in general as an industry in adopting technology that may not be fully tested, may not be fully vetted.”

Quoting the World Economic Forum, the writes “AI could improve clinical decision-making, managing the risks around global pandemics and personalized care, among others. These could all benefit a rise in mental health issues, chronic diseases and an aging population, according to the WEC.”